Below is hopefully all the information you need to enable you to place an order with us, but if you have any questions at all, please do not hesitate to get in touch either by phone +44 (0)20 8742 7815 or via email: firstname.lastname@example.org
FOR MORE DETAILED INFORMATION ON POSTAGE AND DELIVERY PLEASE VISIT OUR SHIPPING PAGE
UK MAINLAND ORDERS
UK Mainland orders are either sent via Courier or Royal Mail's Recorded Delivery service. Simply add your selected items to your shopping cart and choose UNITED KINGDOM from the "Shipping to" drop down menu and then click the "Update Total" button to add the postage cost. Then click the "Checkout" button which will automatically transfer you to the secure payment gateway of your choice, either Stripe or Paypal.
We do offer overseas delivery. Please Contact Us prior to ordering so that we may give you an exact delivery quote.
Overseas orders are usually sent via Royal Mail's Airmail International Tracked & Signed service which is a Tracked and Insured Service - in this case a signature will be required upon receipt.
YOUR RIGHT TO CANCEL
Should you change your mind, you have a legal right to do so under the Consumer Contracts Regulations 2013. Your right to cancel an order for goods starts the moment you place your
order and ends 14 days from the day you receive your goods. Goods must be returned to us within 14 days from the date of cancellation of your order and you, the customer, must bear the return costs.
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods,
if this has been caused by your handling them in a way which would not be permitted in a shop.
We will refund the cost of our outbound standard delivery charge but not the cost of any premium delivery charges such as Next Day Delivery or gift wrapping services.
We will refund to the credit or debit card or other payment method
that you used to pay within 14 days of receipt of the returned goods or within 14 days of receiving evidence that you have returned the goods, whichever is the sooner.
We advise that you use a form of delivery that provides both proof of postage and a signature upon receipt, such as Signed For First which is our Standard Delivery method, as items lost in transit will be treated as unreturned.