FAQ | London Mummy
What forms of payment do you accept?
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How secure is this store?

We use PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from us. Although if you already have a PayPal account you may, of course, use it.

Can I place an order and pay by telephone?

Certainly, just phone us on: 00 44 (0) 208 742 7815 and we will take your order details and payment.

I'm based overseas but a want to send a gift to someone in the UK, is this possible?

Absolutely yes, just let us know the gift recipient's details when prompted during the checkout process and we will gift wrap and deliver your order direct to them. Postage for this service is charged at our usual UK rates, or free, where orders are in excess of £95. Any postage overpayment will be refunded via Paypal after you have completed your order.

The item I want is showing as Out of Stock - can I still buy one?.

Due to their popularity and the fact they are all handmade here in London, some of the exclusive London Mummy limited edition handmade items are difficult to keep in stock all the time. If you would like something which is showing as Out of Stock, please CONTACT US to check current and future availability.

Do you deliver overseas?

Yes we are happy to deliver overseas, please see our DELIVERY and HOW TO ORDER pages for more information.